Igal, Sean and their team have transformed our living space, their craftsmanship and eye to detail is second to none, I would highly recommend them to anyone looking to add a feature fireplace and media wall . Great job !!!
Excellent attention to detail, great product , and fantastic customer service! The staff treated our new home with care and respect while installing a fire place. We will definitely be back for fire pits and accessories in the future !
I have nothing but great things to say about Fireplace Masters. I have dreamed of a wood fireplace since I was a little girl. Purchasing a two storey home which could not accommodate a straight flue, I was understandably nervous about the aesthetic of a 45 degree bend. How silly that seems now. I’m absolutely in love with my fireplace. I purchased the Blaze 905 and it is beautiful. Kerryn is amazing, she was so helpful with all of my questions. I love that they also provide installation as you know the total cost from the outset. The three blokes who installed my fireplace were also wonderful. Even the flue on my external wall is beautiful. 5 stars! Thank you!
The customer service we've received from Fireplace Masters has been exceptional at every stage of the process. From the initial sales experience to installation and ongoing after-sales support, we couldn't be more impressed. Their response time has been remarkable, and they are always approachable and ready to help.A special shoutout to Igal, whose attention to detail ensured we received a product that far exceeded our expectations. We highly recommend Fireplace Masters for their professionalism and dedication to customer satisfaction!
**"Exceptional Service and Quality Workmanship"**Three years after our fireplace was installed, we encountered an issue with the baffle (the top part of the firebox). I reached out to Igal from Fireplace Masters, and he responded promptly by coming out to inspect the situation. Not only did he address the issue with the baffle, but he also identified another potential problem we hadn't noticed.What truly impressed me was that despite it being a warranty issue, Igal prioritized our situation and quickly scheduled a full day with his team to fix everything at no additional cost. The fact that this happened three years after installation, and Igal didn't hesitate to prioritize us, speaks volumes about the integrity and professionalism of Fireplace Masters.We're extremely happy we chose to build through Igal and his team. Their dedication to customer satisfaction is outstanding, and I highly recommend Fireplace Masters to anyone looking for top-notch service and craftsmanship.
My husband and I could not recommend Fireplace Masters enough! They were so helpful from the moment we stepped into the store to browse. They didn't push us into buying and closing the deal which was really great. They were extremely helpful and supportive during the whole installation and approval process.
We are thrilled with our new fireplace, and enjoying all the benefits in the current cold winter temperatures. Easy to light, effective heating, and looks great.The team at Fireplace Masters were a pleasure to deal with. Professional and reliable, with helpful advice from initial enquiry to post- installation. Highly recommended!
Service at the Albion Park retail outlet was helpful. Advice received was clear. Quotes were quick and efficient. The team of 3 arrived on time on the day and worked steadily (8 hours) until the job was properly done, fully tested and cleaned up. They were friendly and experienced. All good.It would have been 5* except they miscommunicated back in the office and forgot to arrange their plumber which they had committed to do. This lead to last minute stress and left me searching for a local plumber on a Sun afternoon. Luckily one was available and so we could proceed on the Monday morning.
Recently had Fireplace Masters install a new Insulated Flue Kit to the wood heater in our bar area. The two young fellas did a sensational job and cannot fault their work or professionalism. From start to finish we were kept in the loop with what was going to happen with the installation. Highly recommend Fireplace Masters A+++++
To Igal and all the staff what a fabulous job exactly what I ask for. Great service and always happy to help in every way. I had a vision and Igal and his team created it perfectly. Thank you, I would recommend them highly to anyone looking to install any fireplaces excellent from start to finish.
We wanted a small Australian made wood heater in an extension we were having built. We selected a Nectre N15 to be supplied and installed by Fireplace Masters. They were excellent in communicating with us and also excellent at installing. We are very happy with the end result. Highly recommend Fireplace Masters
The staff from Fireplace Masters were absolutely magnificent from the moment I called them until installation. They attended the property first to see if they could restore and repair an old 1960s Fireplace. When it became obvious it needed replacement due to not being up to code and old age, they worked with the current measurements to find a rare Fireplace that would fit and with the least amount of construction. Kerryn was relentless in her search finding exactly what we were after by contacting the original fireplace manufacturer AND arranged the work within our price range. The boys who installed the fireplace were professional, and respectful and very clean and tidy. I can not speak highly of all the staff at Fireplace Masters!! Bloody Brilliant.
The team at Fireplace Masters did an absolutely incredible job of building our fireplace. It was a complicated job and in addition to the installation, it involved knocking down and rebuilding a wall, not to mention building in our TV and soundbar above it. They even added a hidden compartment around the corner allowing us to connect things to the TV without visible cables.We're obsessed with the fire and we've had it running most mornings even though we're coming into warmer weather. We're actually kind of looking forward to winter so we can test it out properly.Thanks to Kerryn, Igal and all the team for making it happen so quickly and professionally and to such a high standard. We particularly liked the fact they took care of everything, so we were not required to find our own tradies to be involved in the work. Couldn't recommend more highly.
The team at Fireplace Masters were great to deal with. Kerryn patiently assisted us with all our product and installation questions. They worked with our budget and we are extremely happy with the result!
We had a wonderful experience with having or new fireplace installed by Fireplace Masters. Shaun, Nathan and Blake were friendly and very knowledgeable and experienced. I will be using their expertise in future services. Would highly recommend.
Couldn't be happier with the service and quality provided by Fireplace Masters. Igal took the time to answer all my questions in the showroom, and a huge shout out to Shaun and the install team who were able to problem solve on-site to get the install done without fuss. These guys are highly recommended!
Just as all the other reviews say, these guys are great! Not many places will sell, install and maintain fireplaces which is a huge bonus for warranty etc and they were very patient with us while we worked through our installation requirements. Would recommend.
We purchased this lovely fire place from and got it installed by the team at Fireplace Masters. The team were all so helpful from the visit to the show room, to the install. The install has been done beautifully and the guys who came out not only knowledgable and super skilled but were funny too. We are so happy with the end result of our nectre 60 curved. Would highly recommend these guys!
Excellent work and great experience using Fireplace Masters to install a Charnwood Aire 7 wood heater. Planning with Igal was efficient and quick, and the installation team with Shaun and Nathan was next level -- they went above and beyond. Highly recommended professionals.
After visiting the showroom at Fireplace Masters and on the advice from Igal, we purchased a Quadra Fire wood stove.Our old wood burner was removed and the new unit installed by Shaun and his team.We could not be happier with the personal service, quality of product and the professional installation.We would recommend FM to anyone contemplating a new combustion heater.
Amazing service. Brilliant installation. Clean and fast and nothings a problem. Very happy and very reasonable price. I would definitely use them for our next fire purchase and install. 👍
If you want a job done professionally look no further than Fireplace Masters.They are great to deal with. Always punctual and take pride in everything they do.Very highly recommend them.
Extremely helpful from the very first enquiry. The whole process couldnt have been any easier and I couldnt be more happy with the results! Highly recommend!
Great service and staff really know their stuff.Really good being able to speak with the team that do the installation as they really go in to the details required for compliance.Good range if products and you can see the fireplaces working, just request and they will get it ready for you.Great service.
My experience with Fireplace Masters was excellent from start to finish. They were a pleasure to deal with. The installation team were really skilled and very professional. My Visionline Taurus freestanding looks fabulous. Can’t wait to try it out. Thanks again. Sue
We recently installed a Pacific Energy Neo 2.5 in our new build. Fireplace Masters came highly recommended and we're extremely happy with the result. Kerryn was amazing to deal with, kept us informed during the whole process. Due to the build progress, we had to postpone the install date a number of times. It was no problem rescheduling. Installers were courteous and professional. We were a bit concern with the extra flue work and visual looks as we had very high ceilings. It turned out amazing and one of the best features of the house.We highly recommend Fireplace Masters to anyone.Thank you!!
Great experience despite supply delays ( that were out of their hands). Always kept us updated. Fireplace looks great and they did a very neat job. Can't wait to use it.
"Just Perfect!!!" The team from Fireplace Masters made the whole process very simple. The product is great, the installation was done very professional and clean. I really enjoyed the whole process and would recommend the team from Fireplace Masters to anyone.
FIRST CLASS SERVICEI cannot recommend Fireplace Masters highly enough. I needed to have my oldbuilt-in unit on the South Coast replaced and was impressed by theirpromptness, professionalism and attention to detail. Weeks ahead of theinstallation, Igal travelled two hours to assess and painstakingly measure whatproved to be a tricky and challenging job. When the installation was carriedout, Igal, Sean and their team were efficient, focussed and extremely careful asthey overcame numerous hurdles that I now know can arise when installing orreplacing a wood burner. They consulted with me and kept me in the loopevery step of the way, and I am absolutely delighted with the result. Five stars.Jude HMilton NSW
Review posted on behalf of customer.........Hi Kerryn,I want to thank you and your team for our new firebox. It is working well. The workmen installing it were very efficient and helpful. And you kept us in the ‘information loop’ so well. We are grateful.Maree
Great service - fireplace masters communicated effectively and efficiently at all stages of the process. All tradespeople turned up when they said they would, completed their tasks and cleaned up before leaving. Very happy with the installation of our new gas fire.
What can I say but wow. These guys arrive onsite, give an estimate of the work and get to to it. They cleaned up after themselves and provide professional advice and suggestions throughout the day.Thanks guys, I recommend this company to anyone
Wonderful serviceBeautiful new addition to our homeIncredibly professional businessExceptional installationBakes the very best breadOur neighbours are very jealousThank you Kerryn and SeanJulie and Damien
The air was frozen until these guys installed our Masport heater …. My girl from Brisbane is now as hot as a jalepano baking in the roasting sun of Mexico !!!! What a quick install … in less than a week they transformed our little home into a cozy comfortable space of bliss !! Thanks heaps #FireplaceMasters you rock !!! Shaun and his team of Nathan , Jackson and Blake cool dudes with hot business 💥🌶😎🔥🔥 awesome tradesman
Igal, Shaun and their team were very knowledgable about all aspects of the fireplace they sold and installed. They turned up and completed the job when they said they would, took pride in their work and took the time to ensure we were happy with everything throughout the install. Overall very impressed with their product and service. Thanks guys.
Recently had a Masport Ravenhall installed in Kiama. Tricky install requiring the chimney /stovepipe to be placed through double story house whilst not cutting through floor joists. The install crew were > ontime > professional > courteous > polite > tidy > and took the time to explain the process. Genuine guys who knew their job, knew roofing and worked well as a team. Very impressed.
I highly recommend Fireplace Masters. I received excellent professional service from my very first phone call through to the final installation of my wood heater. They provided expert advice on a suitable unit for my house, prepared council application and then installed the unit with minimal fuss and left the worksite spotlessly clean. Everyone at Fireplace Masters was friendly, knowledgeable and went out of their way to assist and make the experience hassle-free. I have no hesitation in rating them 5 out of 5!
