Shop Premium Quality Fireplaces Online - Fireplace Masters

Google Rating

4.8

Based on 132 reviews

Fireplace Masters Pty Ltd

4.8

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1765865822

Horrible service. Go anywhere else but here!

1761958118

Fireplace masters stood out by a mile with whom we decided to proceed with for our fireplace.From the outset with admin/showroom person, Kerryn and with correspondance with Igal and installation with Igal, Jackson and Mtchell, we are so thrilled and delighted with service provided and the outcome.Thoroughly recommend Fireplace Masters.Angie & GrahamBERRY

Frank Van Vreumingen

1758530681

It's certainly nice not to feel pressured to give a good review and this is one of those times. Fantastic, on time as quoted service. Recommended fireplace is spot on and working extremely well. Highly recommend Igal and his crew.

1757995936

The service from the time of purchase to installation was excellent. We could not be happier with both Fireplace Masters and British Fires.

1757478543

What an amazing team Fireplace Masters are..We are so thrilled with our Electric fire.. It looks amazing.They were so professional at all times. From removing our old gas log fire & some of our mantelpiece to fitting the fire & replacing the surrounds..It is so neat & tidy. We would highly recommend Fireplace Masters..thank you.

1756550368

Would recommend fireplace masters to any one looking at getting a fireplace installedHad my first one installed on Friday nothing but praise very good experience with them very helpful

1755572384

Recently had a new fireplace installedVery happy with the result, excellent service and knowledge.Would 100% recommend.

1754029468

I had ordered and paid for a new electric heater but the team member who came to replace my old gas heater advised me to have it serviced rather than install the new one. This not only saved me over $2000 but also avoided the need for a significant repair job to my living room. I was extremely impressed by the service and the professional advice provided by Fireplace Masters who declined a sale which would have benefited them financially.

1753785308

Great advice and amazing customer service!

1753678306

Great service and products.

1752462049

Fireplace Maters Pty Ltd. A fantastic small company from first contact through to completion of work. The quote so detailed and conversation on phone was excellent. Their knowledge of product was excellent and if unsure would reply back with an answer. The workmanship for installation was brilliant and second to none, so very good and appreciated.

1750292764

Excellent service great knowledge . They have a great selection of electric fireplaces for those who cannot access gas. I would highly recommend

1741751560

Absolute 5 star customer service to Keryn and the team here , so helpful and went above and beyond.

1735697605

Igal, Sean and their team have transformed our living space, their craftsmanship and eye to detail is second to none, I would highly recommend them to anyone looking to add a feature fireplace and media wall . Great job !!!

Melinda Van Anen

1727573775

Loving our new fireplace! Thanks Firemasters for the professional work. We would absolutely recommend this company to anyone.

1727257585

Excellent attention to detail, great product , and fantastic customer service! The staff treated our new home with care and respect while installing a fire place. We will definitely be back for fire pits and accessories in the future !

1727091310

Excellent products and service. Install went ahead quickly and without issue. We are very happy with the result. Thank you. Highly recommended.

1724727206

I have nothing but great things to say about Fireplace Masters. I have dreamed of a wood fireplace since I was a little girl. Purchasing a two storey home which could not accommodate a straight flue, I was understandably nervous about the aesthetic of a 45 degree bend. How silly that seems now. I’m absolutely in love with my fireplace. I purchased the Blaze 905 and it is beautiful. Kerryn is amazing, she was so helpful with all of my questions. I love that they also provide installation as you know the total cost from the outset. The three blokes who installed my fireplace were also wonderful. Even the flue on my external wall is beautiful. 5 stars! Thank you!

1724307361

The customer service we've received from Fireplace Masters has been exceptional at every stage of the process. From the initial sales experience to installation and ongoing after-sales support, we couldn't be more impressed. Their response time has been remarkable, and they are always approachable and ready to help.A special shoutout to Igal, whose attention to detail ensured we received a product that far exceeded our expectations. We highly recommend Fireplace Masters for their professionalism and dedication to customer satisfaction!

1723621346

**"Exceptional Service and Quality Workmanship"**Three years after our fireplace was installed, we encountered an issue with the baffle (the top part of the firebox). I reached out to Igal from Fireplace Masters, and he responded promptly by coming out to inspect the situation. Not only did he address the issue with the baffle, but he also identified another potential problem we hadn't noticed.What truly impressed me was that despite it being a warranty issue, Igal prioritized our situation and quickly scheduled a full day with his team to fix everything at no additional cost. The fact that this happened three years after installation, and Igal didn't hesitate to prioritize us, speaks volumes about the integrity and professionalism of Fireplace Masters.We're extremely happy we chose to build through Igal and his team. Their dedication to customer satisfaction is outstanding, and I highly recommend Fireplace Masters to anyone looking for top-notch service and craftsmanship.

1722288301

The service from the guys at fireplace masters is second to none, could not reccomend highly enough

1721996549

My husband and I could not recommend Fireplace Masters enough! They were so helpful from the moment we stepped into the store to browse. They didn't push us into buying and closing the deal which was really great. They were extremely helpful and supportive during the whole installation and approval process.

1720698292

We are thrilled with our new fireplace, and enjoying all the benefits in the current cold winter temperatures. Easy to light, effective heating, and looks great.The team at Fireplace Masters were a pleasure to deal with. Professional and reliable, with helpful advice from initial enquiry to post- installation. Highly recommended!

1720503352

Service at the Albion Park retail outlet was helpful. Advice received was clear. Quotes were quick and efficient. The team of 3 arrived on time on the day and worked steadily (8 hours) until the job was properly done, fully tested and cleaned up. They were friendly and experienced. All good.It would have been 5* except they miscommunicated back in the office and forgot to arrange their plumber which they had committed to do. This lead to last minute stress and left me searching for a local plumber on a Sun afternoon. Luckily one was available and so we could proceed on the Monday morning.

1716783495

Recently had Fireplace Masters install a new Insulated Flue Kit to the wood heater in our bar area. The two young fellas did a sensational job and cannot fault their work or professionalism. From start to finish we were kept in the loop with what was going to happen with the installation. Highly recommend Fireplace Masters A+++++

1713422404

To Igal and all the staff what a fabulous job exactly what I ask for. Great service and always happy to help in every way. I had a vision and Igal and his team created it perfectly. Thank you, I would recommend them highly to anyone looking to install any fireplaces excellent from start to finish.

1711941466

absolute legends, provided experienced advice and the install process was so efficient! 100% satisfied with their business!

1709867853

Absolutely love my new electric fire. Real scorched wood. The flame is great.All the team were wonderful to work with.Couldn’t be happier.

1706574216

We wanted a small Australian made wood heater in an extension we were having built. We selected a Nectre N15 to be supplied and installed by Fireplace Masters. They were excellent in communicating with us and also excellent at installing. We are very happy with the end result. Highly recommend Fireplace Masters

1702512080

Great customer service and the installers did a great job, everyone was helpful. Would recommend them to anyone.

Natalie Etheridge

1701839083

The staff from Fireplace Masters were absolutely magnificent from the moment I called them until installation. They attended the property first to see if they could restore and repair an old 1960s Fireplace. When it became obvious it needed replacement due to not being up to code and old age, they worked with the current measurements to find a rare Fireplace that would fit and with the least amount of construction. Kerryn was relentless in her search finding exactly what we were after by contacting the original fireplace manufacturer AND arranged the work within our price range. The boys who installed the fireplace were professional, and respectful and very clean and tidy. I can not speak highly of all the staff at Fireplace Masters!! Bloody Brilliant.

1698020440

The team at Fireplace Masters did an absolutely incredible job of building our fireplace. It was a complicated job and in addition to the installation, it involved knocking down and rebuilding a wall, not to mention building in our TV and soundbar above it. They even added a hidden compartment around the corner allowing us to connect things to the TV without visible cables.We're obsessed with the fire and we've had it running most mornings even though we're coming into warmer weather. We're actually kind of looking forward to winter so we can test it out properly.Thanks to Kerryn, Igal and all the team for making it happen so quickly and professionally and to such a high standard. We particularly liked the fact they took care of everything, so we were not required to find our own tradies to be involved in the work. Couldn't recommend more highly.

geraldine smyth

1695623111

A job well done. A great bunch of guys. The lady in the office was more than helpful.

1694490931

Very happy with the purchase and installation, could not ask for any better service thanks Kerryn and team

1694216681

The team at Fireplace Masters were great to deal with. Kerryn patiently assisted us with all our product and installation questions. They worked with our budget and we are extremely happy with the result!

1690034438

We had a wonderful experience with having or new fireplace installed by Fireplace Masters. Shaun, Nathan and Blake were friendly and very knowledgeable and experienced. I will be using their expertise in future services. Would highly recommend.

Duncan Macaulay

1689679729

Couldn't be happier with the service and quality provided by Fireplace Masters. Igal took the time to answer all my questions in the showroom, and a huge shout out to Shaun and the install team who were able to problem solve on-site to get the install done without fuss. These guys are highly recommended!

1689302007

Just as all the other reviews say, these guys are great! Not many places will sell, install and maintain fireplaces which is a huge bonus for warranty etc and they were very patient with us while we worked through our installation requirements. Would recommend.

1688624631

We purchased this lovely fire place from and got it installed by the team at Fireplace Masters. The team were all so helpful from the visit to the show room, to the install. The install has been done beautifully and the guys who came out not only knowledgable and super skilled but were funny too. We are so happy with the end result of our nectre 60 curved. Would highly recommend these guys!

Tim Siegenbeek van Heukelom

1688549483

Excellent work and great experience using Fireplace Masters to install a Charnwood Aire 7 wood heater. Planning with Igal was efficient and quick, and the installation team with Shaun and Nathan was next level -- they went above and beyond. Highly recommended professionals.

1687174640

After visiting the showroom at Fireplace Masters and on the advice from Igal, we purchased a Quadra Fire wood stove.Our old wood burner was removed and the new unit installed by Shaun and his team.We could not be happier with the personal service, quality of product and the professional installation.We would recommend FM to anyone contemplating a new combustion heater.

1683237707

Amazing service. Brilliant installation. Clean and fast and nothings a problem. Very happy and very reasonable price. I would definitely use them for our next fire purchase and install. 👍

Angela Pellegrino

1682041260

If you want a job done professionally look no further than Fireplace Masters.They are great to deal with. Always punctual and take pride in everything they do.Very highly recommend them.

1680559608

Extremely helpful from the very first enquiry. The whole process couldnt have been any easier and I couldnt be more happy with the results! Highly recommend!

1678771285

Great service and staff really know their stuff.Really good being able to speak with the team that do the installation as they really go in to the details required for compliance.Good range if products and you can see the fireplaces working, just request and they will get it ready for you.Great service.

1675990255

My experience with Fireplace Masters was excellent from start to finish. They were a pleasure to deal with. The installation team were really skilled and very professional. My Visionline Taurus freestanding looks fabulous. Can’t wait to try it out. Thanks again. Sue

1675915173

We recently installed a Pacific Energy Neo 2.5 in our new build. Fireplace Masters came highly recommended and we're extremely happy with the result. Kerryn was amazing to deal with, kept us informed during the whole process. Due to the build progress, we had to postpone the install date a number of times. It was no problem rescheduling. Installers were courteous and professional. We were a bit concern with the extra flue work and visual looks as we had very high ceilings. It turned out amazing and one of the best features of the house.We highly recommend Fireplace Masters to anyone.Thank you!!

Nicholas Ashley

1668057280

Great experience despite supply delays ( that were out of their hands). Always kept us updated. Fireplace looks great and they did a very neat job. Can't wait to use it.

1665355598

Great service, easy to deal with, professional and a great efficient installation team

GregorM Gissibl

1661743161

"Just Perfect!!!" The team from Fireplace Masters made the whole process very simple. The product is great, the installation was done very professional and clean. I really enjoyed the whole process and would recommend the team from Fireplace Masters to anyone.